FAQs

Frequently Asked Questions

Do you have a store location?

Yes — we ship worldwide from Sydney, Australia, and offer Click & Collect at our Haymarket store. Simply select Click & Collect at checkout to collect your order from Shop 3, 741 George Street, Haymarket NSW 2000. Collection hours are Monday to Friday, 12:00 PM – 6:00 PM.

Can I come in and try items on?

Our Haymarket location is a Click & Collect point only, so we're unable to offer in-store try-ons or fittings. All orders must be placed online — once ready, you can collect your order in person. Please check our Sizing Chart before ordering to help find your best fit.

What payment methods do you accept?

We accept all major payment methods including Visa, Mastercard, American Express, Discover, PayPal, Shop Pay, Afterpay, Klarna and Zip Pay.

Are the products on Winsome Girl authentic?

Absolutely. All products sold on WinsomeGirl.com are 100% authentic and genuine. We are an authorised stockist of Runaway The Label and Lioness — sourcing all products directly from the brands and their authorised distributors. Every item is guaranteed authentic. For more information please visit our Brand Usage Disclaimer page.

Is it safe to purchase from Winsome Girl?

Absolutely. Our checkout is fully secured through the Shopify platform, which is designed to protect your personal and payment information at every step. Please refer to our Privacy Policy for more information.

Do you ship worldwide?

Yes — we ship worldwide from Sydney, Australia. For full details on shipping rates and delivery times please visit our Delivery & Shipping page.

How do I track my order?

Once your order has been dispatched you will receive an email with your tracking details. Please allow up to 24 hours for tracking information to update. If you haven't received your tracking details within 2 business days of placing your order, please contact us.

Do you accept returns?

Yes — we accept change-of-mind returns for Store Credit within 30 business days of purchase. Please note that Sale items, Accessories, Swimwear, Lingerie, Hosiery and Earrings are final sale and cannot be returned. For full details please visit our Returns Policy page.

Where do I send my return?

Please read our Returns Policy page carefully and complete the return request process before sending any items back. Returns sent without prior approval will not be accepted.

What do I do if an item is sold out?

Use the Back In Stock notification button on the product page to be notified as soon as your size is restocked. You'll be the first to know before it goes live in store.

I have a different question — how can I get in touch?

We're happy to help. Please visit our Contact Us page or email us directly at info@winsomegirl.com and our team will get back to you as soon as possible.