Return & Exchange
Return & Exchange Policy
We want you to absolutely love what you purchase from us! So if you have changed your mind or received a faulty product we do accept returns. Refunds will only be provided if the products are faulty and for all other returns we offer Exchange or/and Store Credits.
We thoroughly examine our products for any damages/faulty before they leave our warehouse so the chances you get damaged/faulty items are very rare!
Conditions of Returns:
- All returns must be returned to Winsome Girl within 14 business days of the date of sale.
- All returns that are not within above time frame will not be accepted.
- The shipping costs to returns should be at sender’s expense and must have tracking details.
- You must first complete the Return Form before returning any items. If you do not contact us first your returns will not be accepted.
- Conditions of the return items must be in original conditions in a poly bag, this being said they have to be:
- Tags still attached
- Any items that are not in its original conditions will not be offered exchange/store credits. So please do care when you try them on!
- Items that are returned may be subjected to a restocking fee if they were outside the 14-day period.
Items that cannot be Returned :
- Items that were purchased on Sale.
- Items in Accessories.
PLEASE NOTE: For hygiene and health reasons we do not accept returns of all above items.
- We do not guarantee different sizes/colours will be available in stock to exchange.
- You must email us at firstname.lastname@example.org to complete the Return Form and follow the Return Process below.
- Money Refunds/Store Credits will be automatically provided to you so you could purchase any items that you desire.
- You must email to email@example.com your order details ASAP.
- So we will send you a Return Form to complete and send back to us.
- Please email us the tracking details of the package.
- Once we have received the items they will be assessed and if the items are in original conditions we will offer you Full Refunds or Store Credits.